At THALIRENAVOX, we prioritize our customer's satisfaction and strive to offer a seamless shopping experience. Please review our refund policy below to understand your rights and obligations when purchasing from us.
Refunds can be requested within 30 days from the date of purchase. To be eligible, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: THALIRENAVOX, 123 Fashion Avenue, New York, NY 10018, USA.
To return your product, you should mail your product to: THALIRENAVOX, 123 Fashion Avenue, New York, NY 10018, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.